Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL), a GMR led consortium, said that Rajiv Gandhi International Airport (RGIA) has been adjudged as the ‘Best Regional Airport in India and Central Asia’ for the third consecutive year in 2021 Skytrax World Airport Awards.
The airport has also progressed in its overall ranking, moving from 71st position in 2020 to 64th position in 2021 World’s Top 100 Airport league.
Additionally, Hyderabad airport has been ranked third in The Cleanest Airport in Central Asia & India category, fourth in Best Airport Staff in India & Central Asia, and sixth in Best Regional Airports in Asia category.
Commenting on the achievement, Pradeep Panicker, CEO-GHIAL said, “We believe that our innovative and tech-enabled initiatives during the pandemic and crisis preparedness has led to this achievement. This recognition motivates us to further raise the bar and reinforce our commitment to provide a safe and seamless experience to all our passengers.”
GMR led Delhi International Airport also has been adjudged as the ‘Best Airport in India and Central Asia’ for the third consecutive year in 2021 Skytrax World Airport Awards. The airport has also improved its overall ranking, moving from number 50 in 2020 to number 45 in the 2021 World’s Top 50 Airport league.
The Skytrax World Airport Awards are accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or inputs.
The awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the six-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.